OUR STORE POLICIES
Transparency and Care
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
SHIPPING AND DELIVERY
How We Do It
Orders can take up to 2 days to process and another 5 days to be shipped
Questions about your order?
Contact us at erenascloset@gmail.com
Please write in the subject line the reason and include your order number.
Examples
1. My order is incorrect. Order # 1234567
2. It has been over 5 business days and my order has not shipped. Order # 1234567
No order questions will be answered via Facebook, Instagram or any other social media platforms.
Lost or stolen packages?
If your package has been confirmed via the carrier as delivered and you did not receive it, you must file a claim with the carrier as we are not responsible for lost or stolen packages.
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RETURNS
The Small Print
All items are final sale and are not eligible for refund only for exchange or store credit. The condition of the item must be new with tags. We cannot accept items that are not in new condition. This includes items that have been worn, come back with perfume, make up, stains or pet hair.
Please note, customers are responsible for all return shipping charges.
Mail your return to the following address:
Erena’s Closet
PO Box #14832
Fort Lauderdale, Florida 33302
WARRANTY DISCLAIMER
The Information You Need to Know
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Erena’s Closet, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
OUR PRIVACY POLICY
All About Information Security
Protecting your private information is our priority. This Statement of Privacy applies to https://erenascloset.com, and Erena’s Closet and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Erena’s Closet include https://erenascloset.com and Erena’s Closet. The Erena’s Closet website is an online store site. By using the Erena’s Closet website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, Erena’s Closet may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Erena’s Closet products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communication with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
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Use of your Personal Information
Erena’s Closet collects and uses your personal information to operate and deliver the services you have requested.
Erena’s Closet may also use your personally identifiable information to inform you of other products or services available from Erena’s Closet and its affiliates.
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Sharing Information with Third Parties
Erena’s Closet does not sell, rent or lease its customer lists to third parties.
Erena’s Closet may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such parties are prohibited from using your personal information except to provide these services to Erena’s Closet, and they are required to maintain the confidentiality of your information.
Erena’s Closet may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Erena’s Closet or the site; (b) protect and defend the rights or property of Erena’s Closet; and/or (c) act under exigent circumstances to protect the personal safety of users of Erena’s Closet, or the public.
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Tracking User Behavior
Erena’s Closet may keep track of the websites and pages our users visit within Erena’s Closet, in order to determine what Erena’s Closet services are the most popular. This data is used to deliver customized content and advertising within Erena’s Closet to customers whose behavior indicates that they are interested in a particular subject area.
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Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Erena’s Closet. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Erena’s Closet website.
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Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records: and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
- Debug to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided by law.
- Comply with California Electronic Communications Privacy Act.
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent.
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
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Children Under Thirteen
Erena’s Closet does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
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E-mail Communications
From time to time, Erena’s Closet may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
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External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
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Changes to this Statement
Erena’s Closet reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide by that Policy.
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Contact Information
Erena’s Closet welcomes your questions or comments regarding this Statement of Privacy. If you believe that Erena’s Closet has not adhered to this Statement, please contact Erena’s Closet at:
Erena’s Closet
PO Box #14832
Fort Lauderdale, Florida 33302
Email Address:
erenascloset@gmail.com
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Effective as of October 27, 2022